Privacy Policy and Notice on the Processing of Personal Data

Introduction

This privacy policy describes how El Encanto Management Limited 2025 collects, uses, and protects your personal information when you use our websites, services, and interact with us in person or online. We are committed to ensuring that your privacy is protected.

Who We Are

This website is operated by El Encanto Management Limited 2025, which owns and manages the El Encanto hotel. For the purposes of applicable data protection laws, El Encanto Management Limited 2025 is the data controller of your personal data.

What Information We Collect

We may collect and process the following categories of information:

• Contact details such as your name, email address, phone number, and postal address
• Booking and stay information, including preferences and special requests
• Payment information
• Technical data from your use of our website (e.g., IP address, browser type)
• Marketing preferences and communications with us

How We Use Your Information

Your personal data may be used for:

• Processing and managing bookings and reservations
• Providing customer service and support
• Sending promotional materials and marketing communications (if you have opted in)
• Improving our website and services
• Complying with legal obligations

Legal Basis for Processing

We process your personal information under one or more of the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Your consent, where applicable

Sharing Your Information

We do not sell your personal data. However, we may share it with:

• Service providers acting on our behalf (e.g., payment processors, IT support)
• Government or law enforcement authorities if required by law
• Partners and affiliates under strict privacy obligations (if applicable)

International Transfers

Your data may be transferred to and stored outside your country of residence. When we do so, we ensure that appropriate safeguards are in place to protect your data.

Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise your rights, please contact us at booking@elencanto.com or by mail at the address below.

Cookies

We use cookies and similar technologies on our website to enhance user experience and analyze site traffic. For more information, please see our Cookies Policy (if applicable).

Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to safeguard your data.

Updates to This Policy

We may update this privacy policy from time to time. The updated version will be posted on our website with the “last updated” date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

El Encanto Management Limited 2025

Email: booking@elencanto.com

Address: 800 Alvarado Place, Santa Barbara, California, 93103 USA